• Left Homepage Side Bar

    Switch to e-Billing Today!

    Switch to North Bay Hydro’s e-Billing and streamline the way you manage your account. Enjoy secure, convenient access to your bills anytime, anywhere, while staying organized and saving time. Make the move to paperless billing and experience the difference today.

    Click Here


    North Bay Hydro’s Regulatory Scorecard

    The Ontario Energy Board (OEB) has developed a scorecard for all local distribution companies across the Province as a tool to allow customers to gain a better sense of how well their utility is performing over a 5 year period. Utility scorecards track and show comprehensive performance information for each electricity utility in Ontario, over a range of time and for a specific year.

    Click Here


    2025 IRM Application

    Download Application


    Residential Customer Rights and Responsibilities: Disconnections

    Click Here


    Bill S-211 Fighting Against Forced Labour and
    Child Labour in Supply Chains Act

    Click Here


Notice: Pinewood Area

Posted on

In a process that began years ago, as the residents of the Pinewood area can attest to, North Bay Hydro began making changes and upgrades to the majority of the infrastructure in the area, including back lot poles, wires, and the substation supplying the area, all of which were 60 years of age or older. The improvements were implemented to replace end of life infrastructure at high risk of failure, and ensure accessibility and continued reliable operation of the electrical system supplying the neighborhood. These objectives were achieved by the work, however, the new design of the substation has proven vulnerable to animal contact which in turn has led to over 6 long duration outage events in the past 7 years.  For this reason, NBH is reconstructing a part of the substation to eliminate the issue in the future.                                                                                                                                                                                          

The new infrastructure will eliminate exposure and further increase reliability and help ensure lower future operational costs. This work should be completed before year end. In the interim, other substations are supplying the impacted area.

« Back to News