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NORTH BAY HYDRO’S REGULATORY SCORECARD

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NORTH BAY HYDRO’S REGULATORY SCORECARD

The Ontario Energy Board (OEB) has developed a scorecard for all local distribution companies across the Province as a tool to allow customers to gain a better sense of how well their utility is performing over a 5 year period (2019-2023). Utility scorecards track and show comprehensive performance information for each electricity utility in Ontario, over a range of time and for a specific year.
Utility scorecards show data for 20 specific measures within the following four key areas of performance:

  • Customer focus
  • Operational effectiveness
  • Public policy and responsiveness
  • Financial performance

Below you will find North Bay Hydro’s scorecard and a link to the Ontario Energy Board’s website to assist in understanding and navigating the Regulatory Scorecard.

Scorecard – North Bay Hydro Distribution Limited
Scorecard Performance Measure Descriptions
FAQ Scorecard for Electricity Distributors

We may be calling you!

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PLEASE NOTE – You may receive a call regarding the Affordability Fund. This is legitimate and being done to ensure we inform as much of our community as possible.
Whether you rent or own, live in a house or an apartment, you may qualify.

THERE ARE THREE LEVELS OF SUPPORT AVAILABLE:

    Receive a Home Energy Kit with upgrades that you can easily install yourself. This may include ENERGY STAR® light bulbs, a power bar and/or faucet aerators along with energy-saving tips.
    Receive an in-home visit from a professional Home Energy Advisor, a Home Energy Plan and upgrades that may include ENERGY STAR® appliances.
    For electrically heated homes only: receive an in-home visit from a professional Home Energy Advisor, a Home Energy Plan and upgrades that may include insulation and/or an ENERGY STAR® heat pump.

Visit Affordability Fund to find out more and enroll today.
affordabilityfund

WARNING: SCAM regarding CO2 / Smoke Detectors

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SCAM ALERT :

DESPITE CALLS WE ARE RECEIVING – North Bay Hydro is NOT contacting customers to test Carbon Monoxide or Smoke detectors.

We have received calls from concerned community member’s, stating they were contacted by Carbon Monoxide Canada and require entry into their homes for testing.

Please be safe!

Regards,

North Bay Hydro Team

Warning: Scam calls

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Public Service Announcement: We have received word that some areas of Ontario are receiving calls from: “Ontario Rebate and Reward Association,” offering rebates on electricity bills and asking for access to homes to verify they were eligible for the rebates. We are not affiliated with this company, nor are we familiar with any company of that name.

Please be cautious at all times, and contact North Bay Hydro if you ever suspect a fraudulent call.

Electrical Safety Awareness Campaign

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Please note: North Bay Hydro will be conducting a survey on Electrical Safety Awareness in our service region during January and February. You may receive a telephone call from a third-party company, Utility Pulse, who are conducting the questionnaire on our behalf and we would like you to consider participating!

If you have any questions regarding the survey, please contact: Neil Russell
Customer Solutions Advisor
North Bay Hydro

7054748100 ext 302

TIME-OF-USE PRICE PERIODS CHANGING NOVEMBER 1ST, 2017

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The Ontario Energy Board (OEB) is reminding households and small businesses that as of November 1, 2017, the time-of-use (TOU) price periods are changing, as is the threshold for residential customers that are paying tiered prices. TOU prices will not be changing.  See the details on our Rates Page.

Watch out for text messaging scam

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Guelph Hydro is warning there is a new hydro scam that uses text messages to target victims, after four customers reported receiving these texts.  North Bay Hydro is also cautioning its customers to be vigilant when receiving texts or emails.  North Bay Hydro will NOT send texts to you.   

If you are ever in doubt, please call our Customer Service line at (705) 474-8100.

CBC News Guelph Hydro: watch out for text messaging scam

North Bay Hydro partners with S&C to build North Bay Community Energy Park

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Deployment brings increased power quality, resiliency and a host of community benefits.

 https://www.sandc.com/en/news/sc-news/north-bay-hydro-partners-with-sc-to-build-north-bay-community-energy-park/

TORONTO, August 28, 2017 – S&C Electric Canada Ltd., a wholly owned subsidiary of S&C Electric Company, a smart grid leader shaping the future of power delivery, today announced a partnership with North Bay Hydro to deploy a microgrid at North Bay Community Energy Park.  

 S&C’s project scope is to engineer, procure and contract-manage an automated microgrid that combines solar panels and other energy sources, battery energy storage and the state-of-the-art GridMaster® Microgrid Control System. S&C is a global pioneer in the microgrid space. With industry-leading experience, S&C has deployed 17 microgrids and 21 large-scale energy storage systems over the last decade.

 “This project will combine renewable generation, energy storage and S&C’s GridMaster® Microgrid Control System to fully integrate all of the components,” said Paul McMullen, Vice President S&C Electric Canada Ltd. “North Bay Hydro has been innovative enough to realize that they can gain benefits today while preparing the local grid, their utility, and indeed the community for the network of the future.”

 The North Bay Community Energy Park will include a solar array mounted on the city’s Aquatic Centre, with the ability to operate in islanded mode separate from the main power grid. A microgrid will allow this renewable electricity to supply the neighboring Memorial Gardens ice rink. This clean solar power will also contribute to a charging station for electric vehicles. A PureWave® SMS-250 Storage Management System will ensure grid disruptions can be managed seamlessly, and improve resiliency by storing energy to be used when needed. The Energy Park will also include a cogeneration plant that will help to power the microgrid and heat both the Aquatic Center and Memorial Gardens.

 “This project will be for the benefit of the community: educationally, economically, and for employability,” said Todd Wilcox, CEO of North Bay Hydro. “We will employ local tradespeople, run educational outreach programs in schools and provide power independence for the community. The project is modular; therefore, expansion will be easier as the site evolves as the needs of the community change. Memorial Gardens and Aquatic Centre will be used as a refuge point in times of crisis, a priceless community benefit. This will be one of the few complexes within a 100km radius capable of keeping the lights and heat on while sheltering people if the main grid fails, for example, due to an ice storm.”

 S&C congratulates North Bay Hydro for positioning itself as a forward-thinking municipality. With the introduction of a modern power infrastructure, the city can expect to attract new commercial investment to the area, benefiting the community as a whole. 

 For more information, please visit www.sandc.com.

 About S&C Electric Canada Ltd.  

S&C Electric Canada Ltd. is a wholly owned subsidiary of S&C Electric Company. S&C, with global headquarters in Chicago, USA, is applying its heritage of innovation to address challenges facing the world’s power grids and is thus shaping the future of reliable electricity delivery. The mission of employee-owned S&C is to continually develop new solutions for electricity delivery, fostering the improved efficiency and reliability required for the intelligent grid. Additional information about S&C is available at www.sandc.com