Electrical Safety Awareness Campaign

Please note: North Bay Hydro will be conducting a survey on Electrical Safety Awareness in our service region during January and February. You may receive a telephone call from a third-party company, Utility Pulse, who are conducting the questionnaire on our behalf...

Watch out for text messaging scam

Guelph Hydro is warning there is a new hydro scam that uses text messages to target victims, after four customers reported receiving these texts.  North Bay Hydro is also cautioning its customers to be vigilant when receiving texts or emails.  North Bay Hydro will NOT...

Fair Hydro Plan (FHP) – see FAQ’s

North Bay Hydro has implemented the provincial government’s Fair Hydro Plan (FHP) – see FAQ’s below for more info. Q: Will I see a 25% credit on my bill?            No, the average 25% reduction is a combination of changes to your bill, including the 8% rebate. You...