• Left Homepage Side Bar

    Switch to e-Billing Today!

    Switch to North Bay Hydro’s e-Billing and streamline the way you manage your account. Enjoy secure, convenient access to your bills anytime, anywhere, while staying organized and saving time. Make the move to paperless billing and experience the difference today.

    Click Here


    North Bay Hydro’s Regulatory Scorecard

    The Ontario Energy Board (OEB) has developed a scorecard for all local distribution companies across the Province as a tool to allow customers to gain a better sense of how well their utility is performing over a 5 year period. Utility scorecards track and show comprehensive performance information for each electricity utility in Ontario, over a range of time and for a specific year.

    Click Here


    2025 IRM Application

    Download Application


    Residential Customer Rights and Responsibilities: Disconnections

    Click Here


    Bill S-211 Fighting Against Forced Labour and
    Child Labour in Supply Chains Act

    Click Here


Brief Power Outages

Posted on

North Bay Hydro’s System is Responding Well to Summer Power Outages

Animal contact and weather have caused brief outages throughout the city.

This summer has seen some North Bay residents experiencing brief power outages, primarily in the Ferris and Airport Hill neighbourhoods.  This has not been caused by any defects in North Bay Hydro’s electrical system, but rather because of animal contact and the weather systems that have been moving through.  Some residents have experienced up to 20 brief power outages this summer that have caused clocks to blink and computers and televisions to turn off and on. 
 
North Bay Hydro says the problem isn’t with their system.  “Our system is performing safely and responding as it was designed to.  Unfortunately, animals such as squirrels have come into contact with power lines and brief outages occur.  Often the contact is fatal for the animal” stated Todd Wilcox, CEO of North Bay Hydro. 
 
The high amount of storm systems and inclement weather North Bay experienced this summer has also contributed to brief power outages around the city.  When there is animal contact or storm events, the North Bay Hydro system clears and resets itself causing the brief outages.
 
Wilcox added that “these incidents have been more frequent than normal but our system has worked really well to reduce disturbances to residents.  We appreciate the public’s cooperation and informing us when they experience any outages.”

« Back to News