North Bay Hydro

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    Switch to e-Billing Today!

    Switch to North Bay Hydro’s e-Billing and streamline the way you manage your account. Enjoy secure, convenient access to your bills anytime, anywhere, while staying organized and saving time. Make the move to paperless billing and experience the difference today.

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    North Bay Hydro’s Regulatory Scorecard

    The Ontario Energy Board (OEB) has developed a scorecard for all local distribution companies across the Province as a tool to allow customers to gain a better sense of how well their utility is performing over a 5 year period. Utility scorecards track and show comprehensive performance information for each electricity utility in Ontario, over a range of time and for a specific year.

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    2025 IRM Application

    Download Application

    Residential Customer Rights and Responsibilities: Disconnections

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    Bill S-211 Fighting Against Forced Labour and
    Child Labour in Supply Chains Act

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Customer Satisfaction Survey

Posted on

North Bay Hydro is running a Customer Satisfaction Survey. The survey will begin January 9th and run 4-6 weeks.

Residential customers will be contacted between 6:00pm – 9:00 pm Monday through Saturdays by phone. Businesses during the day, Monday – Fridays.

The survey is conducted by UtilityPULSE and will run approximately 10-11 minutes.

 

Any Questions, please call North Bay Hydro @ 705-474-8100

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