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    North Bay Hydro’s Regulatory Scorecard

    The Ontario Energy Board (OEB) has developed a scorecard for all local distribution companies across the Province as a tool to allow customers to gain a better sense of how well their utility is performing over a 5 year period. Utility scorecards track and show comprehensive performance information for each electricity utility in Ontario, over a range of time and for a specific year.

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    2025 IRM Application

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    Residential Customer Rights and Responsibilities: Disconnections

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    Bill S-211 Fighting Against Forced Labour and
    Child Labour in Supply Chains Act

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Downtown Outage – Broken Pole on McIntyre St. and Fisher St. (70) – New

Posted on November 5th, 2024 at 8:08 pm

General Outage

Customers Affected: 50
Crew Status: Replacing pole
Cause: Broken Pole
Outage Start: 17:33
Restoration Time: 2:00
Notes: A vehicle broke a pole on the corner of McIntyre Street and Fisher Street causing an outage downtown.  The pole area has been isolated and power has been restored to the surrounding area.  Remaining streets without power include parts of Fisher St., McIntyre St. and Regina St. Crews are currently working at replacing the pole. Restoration time is expected to be 2:00am.

Downtown Outage (69) – Restored

Posted on November 5th, 2024 at 7:56 pm

This outage has been restored.

Downtown Outage (69) – Updated

Posted on November 5th, 2024 at 7:56 pm

General Outage

Customers Affected: 693
Crew Status: Dispatched
Cause: Broken Pole
Outage Start: 17:33
Restoration Time: 7:40
Notes: Power has been restored to the majority of the customers on this outage.  New map will follow.

Downtown Outage (69) – New

Posted on November 5th, 2024 at 7:10 pm

General Outage

Customers Affected: 693
Crew Status: Dispatched
Cause: Broken Pole
Outage Start: 17:33
Restoration Time: 24:00
Notes: There is an outage in the downtown area caused by a broken pole on the corner of McIntyre St. and Fisher St., due to a vehicle collision.  The outage includes multiple streets (see map).  Crews have been dispatched to perform switching to isolate the area and replace the pole.  Some streets will see their power restored within the next hour, while the remainder will be out until the pole is replaced.  Approximately 693 customers are affected.  Restoration time is 12:00am.

Highway 17 East Outage for Conductor Replacements (67) – Restored

Posted on November 1st, 2024 at 12:17 pm

This outage has been restored.

Highway 17 East Outage #2 for Conductor Replacement (68) – Restored

Posted on November 1st, 2024 at 12:17 pm

This outage has been restored.

Highway 17 East Outage #2 for Conductor Replacement (68) – Updated

Posted on October 29th, 2024 at 1:58 pm

Planned Outage

Customers Affected: 23
Crew Status: Preparation
Cause: Conductor Replacement
Outage Start: November 1, 2024, 9:00
Restoration Time: November 1, 20224, 13:00
Notes: There will be a planned outage on Friday, November 1, 2024 from 9:00am to 1:00pm to replace conductors.  The outage will be on Highway 17 East, from West of Birchcove Road easterly to the city limits.  The outage will include Birchcove Road and associated minor roads in the area.

Highway 17 East Outage for Conductor Replacements (67) – Updated

Posted on October 29th, 2024 at 1:57 pm

Planned Outage

Customers Affected: 65
Crew Status: Preparation
Cause: Conductor replacement
Outage Start: 8:30, October 30, 2024
Restoration Time: 12:30, October 30, 2024
Notes: There will be a planned outage on October 30 from 8:30am to 12:30pm to replace conductors in the Highway 17 area around Dugas Bay, from west of Bayview Drive easterly to the city limits.  The area will include all Bayview Drive, Ross Drive, Birchcove Road and other minor roads.

Highway 17 East Outage #2 for Conductor Replacement (68) – New

Posted on October 29th, 2024 at 1:57 pm

Planned Outage

Customers Affected: 23
Crew Status: Preparation
Cause: Conductor Replacement
Outage Start: November 1, 2024, 9:00
Restoration Time: November 1, 20224, 13:00
Notes: There will be a planned outage on Friday, November 1, 2024 from 9:00am to 1:00pm to replace conductors.  The outage will be on Highway 17 East, from West of Birchcove Road easterly to the city limits.  The outage will include Birchcove Road and associated minor roads in the area.

Highway 17 East Outage for Conductor Replacements (67) – New

Posted on October 29th, 2024 at 1:49 pm

Planned Outage

Customers Affected: 65
Crew Status: Preparation
Cause: Conductor replacement
Outage Start: 8:30, October 30, 2024
Restoration Time: 12:30, October 30, 2024
Notes: There will be a planned outage on October 30 from 8:30am to 12:30pm to replace conductors in the Highway 17 area around Dugas Bay, from west of Bayview Drive easterly to the city limits.  The area will include all Bayview Drive, Ross Drive, Birchcove Road and other minor roads.
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